HAND ENGRAVED PERSONAL TOUCHES ARE COMPLIMENTARY!

CUSTOMER CARE

CUSTOMER CARE
 
CONTACT US: BROOKLYNSMITHY@GMAIL.COM
RETURNS / REFUND
We are happy to refund in full, any order that is placed within 12 hours.
We hand make and create Made To Measure products. Due to this nature we ONLY otherwise accept returns on Ready To Ship rings.
 
We DO NOT accept returns on any Made To Measure collection items including custom bespoke designs and King Rings that have required intense labor to be created/custom fabricated in any way. We DO NOT accept returns on earrings or jewelry that inserts into the body.
 
We love to make our clients super happy. Many of whom have acquired quite a collection. Please email brooklynsmithy@gmail.com so that we can best take care of you!
PRODUCTION TIMELINE
HOW LONG WILL MY ORDER TAKE?
If you need us to rush processing your order before also expediting the shipping that is not a problem! Let us know prior to your order in a quick email Brooklynsmithy@gmail.com or @Brooklynsmithy in a direct message over Instagram, with a specific date so that we can provide you with the best solution that gets it to you in the shortest time possible.

EARRINGS 
Processing time for earrings is typically 3 days until we ship. 

KING RINGS AND BESPOKE HARD CARVED ITEMS 
Please allow 3/4 weeks.

ALL OTHER COLLECTION ITEMS 
Please allow 3/4 weeks.
BULK CUSTOM ORDERS FOR UPCOMING EVENTS
Please allow 3/4 weeks.

READY TO SHIP 
Collection items that are Ready To Ship, ship next business day.

SPECIALS 
Collection items in Specials sold without needing size adjustment, ship next business day. 

SHIPPING, WHERE DOES BKS SHIP TO?
We ship to all 50 USA states and worldwide to Canada, the UK, Europe, Australia, Asia 
using United States Postal Service or DHL Express.
If you are unsure whether we can ship to you, 
tag us @Brooklynsmithy or send us a direct message to let us know where you live and if we are able to deliver.

We offer the following shipping speeds so if you need it sooner rather than can wait, we have you covered.

Standard (USA) 5-7 Business Days
Standard (International) 10-21 Business Days
Expedited (USA) 2-3 Business Days
Expedited (International) 8-10 Business Days
Rush (USA) 1-2 Business Days
Rush (International) 3-5 Business Days

We offer FREE EXPRESS SHIPPING on all orders over $500.
All orders above $1000 will require a signature on delivery. 
 
If you would like your order to contain shipping insurance please let us know. 
We are not responsible for missing or stolen packages however bend over backwards to find mislaid shipped orders, 99% of which we find have been delivered to a neighboring address. 
 
CUSTOMS TAXES
International customers, your order may be subject to a customs tax when it ships to the country you are in. As a BKS customer it is your responsibility to pay any customs taxes on the shipment of your order if it is required. The amount is calculated according to the law applicable in the country where goods are sent.
We do not know the amount of customs taxes that will be communicated to you after the goods have reached their destination.

HOW CAN I EDIT MY SHIPPING ADDRESS? 
I entered the wrong zip code... My shipping address is incomplete... HELP!
We understand that mistakes happen, we are all human. 
Please email us as soon as possible at brooklynsmithy@gmail.com so that we can edit the address on your order's shipping label from our end. In the rare occurrence that a wrong zip code or misprinted addressed package is shipped out, please allow us to query with the postal carrier, and allow them to identify the shipment which allows for us to cancel that shipment and have it returned to us. We will then resend the package out to you at no additional postage label fee.