HOW LONG WILL MY ORDER TAKE?
HAND FORGING YOUR CUSTOM MADE TO MEASURE
Processing time for earrings is typically 3 days until we ship.
Processing time for one of our collection items is 1 to 2 weeks
however please allow up to 28 days until it ships (especially
during a new collection drop or peak holiday season).
If you need an order fast tracked shoot us a quick message
and lets see how fast we can get this to you!
Processing time for a Custom Bespoke hand carved item is
5/6 weeks before it ships.
WHERE DOES BKS SHIP TO?
We ship to all 50 USA states and worldwide to Canada, the UK,
Asia and the Middle East using United States Postal Service.
We are working on being truly worldwide. If you are unsure
whether we can ship to you, tag us @Brooklynsmithy to let us
know where you live.
We offer the following shipping speeds so if you need it sooner
rather than can wait, we have you covered.
Standard (USA) 5-7 Business Days $3
Standard (International) 10-21 Business Days $14
Expedited (USA) 2-3 Business Days $7
Expedited (International) 8-10 Business Days $35
Rush (USA) 1-2 Business Days $25
Rush (International) 3-5 Business Days $60
:::: We offer FREE Standard shipping on all orders over $500 ::::
If you need us to rush processing your order before also
expediting the shipping that is not a problem! Let us know before
hand in a quick email or @Brooklynsmithy in a direct message
over Instagram, with a specific date so that we can see if we can
provide a great solution that gets it to you early.
International customers, your order may be subject to a customs
tax when it ships to the country you are in.
As a BKS customer it is your responsibility to pay any customs
taxes on the shipment of your order if it is required. The amount is
calculated according to the law applicable in the country where
goods are sent.
We do not know the amount of customs taxes that will be
communicated to you after the goods have reached their destination.
In the event that the taxes are not paid and the shipment is refused
or abandoned as a result, the shipment expenses and the customs
taxes will be deducted from the total amount of the order and the
difference will be reimbursed to you.
HOW CAN I EDIT MY SHIPPING ADDRESS?
I entered the wrong zip code... My shipping address is incomplete...
so that we can edit the address on your order shipping label from
our end. In the rare occurrence that a wrong zip code or misprinted
addressed package is shipped out, please allow us to query with the
postal carrier, and allow them to identify the shipment which allows
for us to cancel that shipment and have it returned to us.
We will then resend the package out to you at no additional postage
RING SIZING GUIDE
It's our role to understand fingers and your hands. Hands are a
product of your lifestyle. Fingers are slimmest at the beginning
of your day and gradually swell throughout the day or when hot.
The normal is that in cold weather fingers feel slimmer, in hot
weather fingers are more swollen and on your more dominant
hand, fingers tend to be larger than your less dominant hand.
We use US ring size measurements.
When measuring your finger ring size at your local jewelers,
(typically a free service) you should use a Wide Band Ring Sizer
for our big rings and a Slim Wedding Band Ring Sizer for our
featherweight daintier rings.
If placing an order internationally, let us know your size based on
the units your country uses and we will convert it to the US Ring
and we can resolve the issue shortly.
IS IT TRUE THAT I CAN SEND YOU A PICTURE OF MY
HANDS AND THAT YOU CAN SIZE MY FINGERS FROM
Yes. Alternatively, send us a picture of your hands as a size
reference. Please indicate the finger you want to wear your ring on
and have your hand next to a sizable object we can recognize like
a ruler, phone, quarter coin. (We have even had hands next to pets
before. It helps!)
COULD YOU POSSIBLY RESIZE THE RING YOU MADE ME? /
I NEED MY RING TO BE A TINY BIT BIGGER. BY THE END OF
THE DAY MY FINGERS ARE SWOLLEN AND MY RING IS
HARDER TO TAKE OFF / I NEED MY RING TO BE A SMALLER
SIZE / UH OH, I BOUGHT THIS AS A GIFT AND NEED IT TO BE
A TOTALLY DIFFERENT SIZE.. HELP!
Yes of course, we can size up or size down.
We offer all orders one complimentary resize. Please email us at
up or down to and to gain our studio address to send the item
back to us. We will resize once we receive your ring and ship back
to you using USPS Flat Rate Priority mail with insurance and
tracking. Shipping your item to us is your responsibility, however
we've got you on returning the item back to you, we'll even shine
it back up again if it has been previously worn.
Additional resizes and tailoring after the confirmation of one
complimentary resize is charged at $25.00USD for all collection
items without stones and $100.00USD for all items with
semi-precious and precious stones.
I HAVE REALLY LARGE FINGERS, WHAT IS THE LARGEST
SIZE YOU DO?
We are used to making tiny rings and giant monster rings.
Sizes 4 and below and sizes 15, 16 and 17 and their in between
sizes are all capable with us. Just let us know if you do not see
your size. We do 1/4 and 1/2 sizes too, if you don't see the option
on the website please leave us a note at checkout, email or
message us to let us know your ideal fit.
Certain styles (such as our chunky band rings) we recommend for
larger hands likewise thinner featherweight bands we recommend
more strongly for smaller fingers or pinky rings.
I'D LOVE A CUSTOM, HOW DO WE DO THAT?
WHAT ARE YOUR PRICES?
Let us make the goods of your dreams. Email us or
@Brooklynsmithy us on Instagram and send a quick direct message
with your thoughts and any picture references. We specialize in
custom rings and every day carry items at our RING BAR annex.
Got that perfect idea, need it visualized and made solid? We can
do that for you and we make it all right here where our studio is
North of Santa Fe, New Mexico in the USA.
Small to Medium Weight Signet Rings :: Fair Detailing
Prices ranges from $385 - $485 USD in Sterling Silver
Monster Weight Signet rings :: Fair Detailing
Prices ranges from $500+ USD in Sterling Silver
Complex Detailing Custom Ring
Price ranges from $500-$800 USD in Sterling Silver.
14K Gold / Platinum Custom Ring
Deposits typically start at $1500 USD.
Price ranges depend on Precious Metal Market Value + design
complexity + weight + labor + casting + mold + shipping +
sizing and finishing fees.
All customs are made in Sterling Silver unless Gold or Platinum
is specified. We do not make customs in Brass unless it is a
We also produce in all 14K golds and all 18K golds and are able
to offer Gold Vermeil for an additional fee.
HOW DO I FIND OUT MORE ABOUT PRODUCTS IN YOUR
Each product in our collection has a description of the product
on its product page. Alternatively if you would like to hear more
or direct message us @Brooklynsmithy on Instagram or Facebook.
We believe communication is important and will happily provide
you with as much information you need :)
Take a look at what others say about us right here >>>
If you follow us over on Instagram, @Brooklynsmithy, our stories
on Instagram are a place where we post daily testimonials.
DO YOU DO BULK CUSTOM ORDERS?
HOW DO WE DO THAT, WHAT ARE YOUR PRICES?
Yes we do bulk custom orders for band merchandise, custom
persona orders, event favors and events, brand exclusives.
Prices are highly competitive, product will all be MADE IN USA,
and individual per piece price after sampling will depend on the
design fee, complexity, weight and materials required for a custom
project and the quantity of the order. So far our production quantity
is 15 to 1000 pieces per shipment with processing time being
4/5 weeks before shipment.
YES, we offer wholesale. Lets work together.
We actively accept wholesale orders as well as wholesale inquiries
on custom design bespoke pieces exclusive to your brand and store.
Mass Production quantities start from 15 and range to 1000 in one
information or with either images, a list of titles, materials, and sizes
that you are after and we will respond with a line sheet special for
your store or a custom promotion code for you to order directly with
us when you need.
WHERE IS YOUR PRODUCT MADE?
We make all our products right here in the USA and work with family
run casting businesses on the east coast of America to help us
achieve our collection. All sizing, finishing and most of our stone
setting is done in house at our studio currently based in Northern
New Mexico (we are located north of Sante Fe in the Atomic city of
Our semi and precious stones are one thing that we do out source.
All our diamonds are conflict free and we work with top setters and
diamond houses in Manhattan, NYC to present these to you.
CAN I CUSTOMIZE A PRODUCT IN YOUR EXISTING
@Brooklynsmithy to let us know what you are wanting.
We welcome it!
PAYMENT METHODS AND SECURITY
We accept Paypal and Apple Pay as well as the following credit
and debit cards:
American Express, Visa, MasterCard and Discover.
Feel comfortable shopping with us. Our website is secured using
SSL encryption and uses PCI Compliance to secure customer
information and all credit card details.
We do not ever see your credit card details.
CANCELLATIONS OF AN ORDER
We accept cancellations in the first 12 hours of an order being
placed and will immediately start a full refund process.
DEPOSITS FOR A CUSTOM BESPOKE DESIGN
For custom bespoke designs we like to offer our customers the
option of a deposit to break down the payment of your piece.
Deposits are non refundable and are either at 25% or 50% of the
total cost of the piece or project you have in mind.
We will happily issue full refunds if you cancel your order within
12 hours of it being placed. Customs are put into a queue that
we prioritize and schedule HOURS of time for around our other
orders to ensure that the vision is correct. We will go above and
beyond to ensure it is exactly what you want sometimes remaking
hours of work up to 3 times without extra charge to you.
We calculate the full cost of a custom or estimate based on this
DESIGN X METALS USED and CURRENT MARKET VALUE X
X HAND CARVING TIME X LABOR X CASTING and MOLD FEES
X SHIPPING X SIZING and FINISHING.
EXCHANGES & RETURNS
WHAT ARE YOUR CONDITIONS FOR RETURNS?
We're sorry you weren't in love with your BKS.
YES we do accept returns on items purchased from our collection
and will refund you minus the cost of a 15% restocking fee, any
customs fees and all shipping charges. We are happy to issue a
full refund if you cancel your order within 12 hours of placing it.
We DO NOT issue full refunds after an order has been made and
has been returned to us.
Here's what to do for a return.
with your order number and the products you would either like to
exchange or return. Send your order (or what ever part of your order
you are unhappy with) back to us with a tracking number to the
shipping address that we provide you.
We will issue your refund immediately on receipt of the product back
to us. If an EXCHANGE, we will begin processing immediately and
ship back out to you using complimentary USPS Flat Rate Priority
mail which is insured and comes with a tracking number.
We do have two exceptions for our refund process and these are as
1. EARRINGS ::
All earrings or jewelry for pierced parts of the body are final sale.
We will however issue a full refund if you need to cancel your order
and do so within 12 hours of placing your order (before it has been
processed by our team if your order is placed online).
If you purchase from us in person, we issue a full refund on unworn
product within the first hour after original purchase.
2. CUSTOM JEWELRY :: All custom jewelry orders that were a
special order request are non refundable but fully exchangeable.
We will happily exchange for collection items of equal value that do
not include the cost of shipping.
GIFT WRAPPING & GIFT NOTES
Please let us know if you are purchasing an extra special gift.
We can include personal notes and can gift wrap upon request
(without charge). Please email brooklynsmithy@ gmail.com
require an item to be received by a certain date.
GOLD VS GOLD TONE
I WISH YOU HAD A GOLD TONE VERSION THAT IS MORE
AFFORDABLE. DO YOU HAVE IN SOMETHING THAT IS NOT
14K YELLOW GOLD?
Many of our pieces we also offer in Yellow Brass which is much
more affordable than Gold. However Brass is not considered to be
a fine metal. If you are looking for a fine metal, in gold tone we
suggest, an 18K Gold Vermeil (Sterling Silver that is plated with 2
micron thickness of 14K or 18K Yellow Gold. It is pricier than Brass
but less than solid 14K or 18K).
WILL BRASS GIVE ME GREEN FINGER OR TURN MY SKIN
In all likelihoods, yes Brass will at some point give you a green finger.
Brass has a really beautiful vintage quality about it, a rich patina
from oxidation against chemicals naturally occurring from your skin
or from being exposed to moisture (such as a from a shower, being
outside, your own sweat, perfumes, colognes etc).
Many people prefer it's rich look and feel to actual gold.
If the green-ness that can occur from this natural oxidation could
bother you, we recommend washing with a mild soap and water
and drying thoroughly, and purchasing a Sunshine jewelry polishing
cloth to remove patina that rubs off on to the skin.
We carry Sunshine cloths on our website.
I'M ON A BUDGET AND WANT TO GET KITTED OUT.
WHAT IS THE DIFFERENCE BETWEEN BRASS, GOLD PLATING,
GOLD FILLED AND GOLD VERMEIL?
:: Solid Brass ::
We use Yellow Brass. It is an alloy (part Zinc and part Copper)
making it a base metal. It has the rich look on a budget.
It patinas which means it ages and oxidizes into a vintage look and
feel. It's oxidation is efficiently removed by cleaning with a polishing
cloth. We like it for its pure solidness, how it wears, and its
affordability when gold is out of the question. It is what it is with
Brass, and that truth is something we admire, however it is not
:: Gold Plating | Also known as Gold Dipping | Gold Electroplating
Less than 0.05% Pure Gold
If you've ever seen jewelry that is gold plated it looks beautiful in
person. You buy it (because you like gold) and its a great price (or
sometimes and often it isn't) but you figure it is gold plated - it will
last. Not that we want to say that's completely wrong but here goes,
WRONG. Gold plating to us is an industry trickery of electroplating
an ultra thin layer of gold over the top of a base metal, designed to
get you to buy a base metal that is gold toned with the customer
believing they are buying something that is true gold and has more
value than it is worth.
As a standard it wears off in 3 months revealing the true base metal
underneath which is typically a completely different color tone.
We don't personally advocate for this plating. If you suffer from
Nickel allergies you may want to ask what the base metal of a
product is if it is claiming to be Gold Plated.
:: Gold Filled ::
Up to 5% Pure Gold
Gold Filled is an Industry standard for gold tone jewelry that is not
solid gold. It is still considered better quality that Gold Plating
however it is not considered a fine metal material because of its
base metal core.
If jewelry is Gold Filled, it has to be marked GF somewhere on
the piece of jewelry. By weight about 1/10th of a piece of Gold Filled
jewelry's weight is actual gold. Gold Filled wears like real gold and
typically lasts 14 years.
:: 14K/18K/22K Gold Vermeil ::
Pronounced (Ver-May or Ver-Meal)
Gold Vermeil is a dipping or thick plating of 14K, 18K or 22K Gold
on top of Sterling Silver (.925 -- 92.5% Pure Silver mixed with
7.5% Copper). Unlike Gold Plating, Vermeil jewelry uses the
layering of fine gold on top of another fine jewelry metal.
We recommend this method if you are looking for an alternative
to Sterling Silver but are into Gold colored jewelry.
HOW DO I CLEAN MY JEWELRY?
Lets face it, no one is saintly to remove every piece of their
jewelry 1000% of the time to unsure it never gets dirty in some
way shape or form. If you have kids you can pretty much forget
it, at some point, something will make its mark.
So here's how to clean it off.
We recommend a mild soap and warm water, (honestly Blue
Dawn dish soap or a standard shampoo works pretty well).
Keep in mind that you definitely have to dry your jewelry very well
afterwards with a soft cotton cloth. Vintage teeshirts, soft cotton
towels work well.Use paper towel only if patting dry as it can leave
small surface scratches.
If you feel inclined, grab yourself a polishing cloth to make your
jewelry super shiny after a clean. We like to use the Sunshine
polishing cloths and provide them for our customers too.
They're pastel yellow, suitable for Brass, Sterling Silver, 14K-18K
Golds and even Platinum.Just don't wash them and use until
completely soiled and blackened.