FAQ | ABOUT YOUR ORDER

HOW LONG WILL MY ORDER TAKE?

HAND FORGING YOUR CUSTOM MADE TO MEASURE
Processing time for earrings is typically 3 days until we ship.

Processing time for one of our collection items is 1 to 2 weeks
however please allow up to 28 days until it ships (especially
during a new collection drop or peak holiday season). 

If you need an order fast tracked shoot us a quick message 
and lets see how fast we can get this to you!

Processing time for a Custom Bespoke hand carved item is 
5/6 weeks before it ships.

 

SHIPPING

WHERE DOES BKS SHIP TO?
We ship to all 50 USA states and worldwide to Canada, the UK, 
Europe, Australia,
Asia and the Middle East using United States Postal Service. 
We are working on being truly worldwide. If you are unsure 
whether we can ship to you, tag us @Brooklynsmithy to let us 
know where you live.

We offer the following shipping speeds so if you need it sooner 
rather than can wait, we have you covered.

Standard (USA) 5-7 Business Days $3
Standard (International) 10-21 Business Days $14
Expedited (USA) 2-3 Business Days $7
Expedited (International) 8-10 Business Days $35
Rush (USA) 1-2 Business Days $25
Rush (International) 3-5 Business Days $60

:::: We offer FREE Standard shipping on all orders over $500 ::::

If you need us to rush processing your order before also 
expediting the shipping that is not a problem! Let us know before 
hand in a quick email or @Brooklynsmithy in a direct message 
over Instagram, with a specific date so that we can see if we can 
provide a great solution that gets it to you early.

CUSTOMS TAXES
International customers, your order may be subject to a customs 
tax when it ships to the country you are in.

As a BKS customer it is your responsibility to pay any customs 
taxes on the shipment of your order if it is required. The amount is 
calculated according to the law applicable in the country where 
goods are sent.
We do not know the amount of customs taxes that will be 
communicated to you after the goods have reached their destination.

In the event that the taxes are not paid and the shipment is refused 
or abandoned as a result, the shipment expenses and the customs 
taxes will be deducted from the total amount of the order and the 
difference will be reimbursed to you.

HOW CAN I EDIT MY SHIPPING ADDRESS? 
I entered the wrong zip code... My shipping address is incomplete... 
HELP!
Please email us as soon as possible at brooklynsmithy@gmail.com 
so that we can edit the address on your order shipping label from 
our end. In the rare occurrence that a wrong zip code or misprinted 
addressed package is shipped out, please allow us to query with the 
postal carrier, and allow them to identify the shipment which allows 
for us to cancel that shipment and have it returned to us. 
We will then resend the package out to you at no additional postage 
label fee.

 

PRODUCT
RING SIZING GUIDE
The science.
It's our role to understand fingers and your hands. Hands are a 
product of your lifestyle. Fingers are slimmest at the beginning 
of your day and gradually swell throughout the day or when hot. 
The normal is that in cold weather fingers feel slimmer, in hot 
weather fingers are more swollen and on your more dominant 
hand, fingers tend to be larger than your less dominant hand.
We use US ring size measurements.
When measuring your finger ring size at your local jewelers, 
(typically a free service) you should use a Wide Band Ring Sizer 
for our big rings and a Slim Wedding Band Ring Sizer for our 
featherweight daintier rings.
If placing an order internationally, let us know your size based on 
the units your country uses and we will convert it to the US Ring 
Size equivalent. 

If a ring does not fit please contact us at brooklynsmithy@gmail.com 
and we can resolve the issue shortly.
IS IT TRUE THAT I CAN SEND YOU A PICTURE OF MY 
HANDS AND THAT YOU CAN SIZE MY FINGERS FROM 
THAT?
Yes. Alternatively, send us a picture of your hands as a size 
reference. Please indicate the finger you want to wear your ring on 
and have your hand next to a sizable object we can recognize like 
a ruler, phone, quarter coin. (We have even had hands next to pets 
before. It helps!)

COULD YOU POSSIBLY RESIZE THE RING YOU MADE ME? / 
I NEED MY RING TO BE A TINY BIT BIGGER. BY THE END OF 
THE DAY MY FINGERS ARE SWOLLEN AND MY RING IS 
HARDER TO TAKE OFF / I NEED MY RING TO BE A SMALLER 
SIZE / UH OH, I BOUGHT THIS AS A GIFT AND NEED IT TO BE 
A TOTALLY DIFFERENT SIZE.. HELP! 
Yes of course, we can size up or size down. 
We offer all orders one complimentary resize. Please email us at 
brooklynsmithy@gmail.com to let us know the size you want to go
up or down to and to gain our studio address to send the item 
back to us. We will resize once we receive your ring and ship back 
to you using USPS Flat Rate Priority mail with insurance and 
tracking. Shipping your item to us is your responsibility, however 
we've got you on returning the item back to you, we'll even shine 
it back up again if it has been previously worn.
Additional Resizes
Additional resizes and tailoring after the confirmation of one 
complimentary resize is charged at $25.00USD for all collection 
items without stones and $100.00USD for all items with 
semi-precious and precious stones.

I HAVE REALLY LARGE FINGERS, WHAT IS THE LARGEST 
SIZE YOU DO?
We are used to making tiny rings and giant monster rings. 
Sizes 4 and below and sizes 15, 16 and 17 and their in between 
sizes are all capable with us. Just let us know if you do not see 
your size. We do 1/4 and 1/2 sizes too, if you don't see the option 
on the website please leave us a note at checkout, email or 
message us to let us know your ideal fit. 
Certain styles (such as our chunky band rings) we recommend for 
larger hands likewise thinner featherweight bands we recommend 
more strongly for smaller fingers or pinky rings.
I'D LOVE A CUSTOM, HOW DO WE DO THAT?
WHAT ARE YOUR PRICES?
Let us make the goods of your dreams. Email us or 
@Brooklynsmithy us on Instagram and send a quick direct message 
with your thoughts and any picture references. We specialize in 
custom rings and every day carry items at our RING BAR annex. 
Got that perfect idea, need it visualized and made solid? We can 
do that for you and we make it all right here where our studio is 
North of Santa Fe, New Mexico in the USA.

Small to Medium Weight Signet Rings :: Fair Detailing 
Prices ranges from $385 - $485 USD in Sterling Silver

Monster Weight Signet rings :: Fair Detailing
Prices ranges from $500+ USD in Sterling Silver
Complex Detailing Custom Ring 
Price ranges from $500-$800 USD in Sterling Silver.
14K Gold / Platinum Custom Ring 
Deposits typically start at $1500 USD. 
Price ranges depend on Precious Metal Market Value + design 
complexity + weight + labor + casting + mold + shipping + 
sizing and finishing fees.
All customs are made in Sterling Silver unless Gold or Platinum 
is specified. We do not make customs in Brass unless it is a 
collaboration agreement. 
We also produce in all 14K golds and all 18K golds and are able 
to offer Gold Vermeil for an additional fee.

HOW DO I FIND OUT MORE ABOUT PRODUCTS IN YOUR 
COLLECTION?
Each product in our collection has a description of the product 
on its product page. Alternatively if you would like to hear more 
information shoot us a quick email at brooklynsmithy@gmail.com 
or direct message us @Brooklynsmithy on Instagram or Facebook. 
We believe communication is important and will happily provide 
you with as much information you need :) 
Take a look at what others say about us right here >>> 
If you follow us over on Instagram, @Brooklynsmithy, our stories 
on Instagram are a place where we post daily testimonials.

DO YOU DO BULK CUSTOM ORDERS? 
HOW DO WE DO THAT, WHAT ARE YOUR PRICES? 
Yes we do bulk custom orders for band merchandise, custom 
persona orders, event favors and events, brand exclusives. 
Please email us directly at brooklynsmithy@gmail.com.

Prices are highly competitive, product will all be MADE IN USA, 
and individual per piece price after sampling will depend on the 
design fee, complexity, weight and materials required for a custom 
project and the quantity of the order. So far our production quantity 
is 15 to 1000 pieces per shipment with processing time being 
4/5 weeks before shipment.

WHOLESALE AVAILABILITY
YES, we offer wholesale. Lets work together. 
We actively accept wholesale orders as well as wholesale inquiries 
on custom design bespoke pieces exclusive to your brand and store. 
Mass Production quantities start from 15 and range to 1000 in one 
shipment. Please email brooklynsmithy@gmail.com for more 
information or with either images, a list of titles, materials, and sizes 
that you are after and we will respond with a line sheet special for 
your store or a custom promotion code for you to order directly with 
us when you need.

WHERE IS YOUR PRODUCT MADE?
We make all our products right here in the USA and work with family 
run casting businesses on the east coast of America to help us 
achieve our collection. All sizing, finishing and most of our stone 
setting is done in house at our studio currently based in Northern 
New Mexico (we are located north of Sante Fe in the Atomic city of 
Los Alamos).
Our semi and precious stones are one thing that we do out source.
All our diamonds are conflict free and we work with top setters and 
diamond houses in Manhattan, NYC to present these to you.

CAN I CUSTOMIZE A PRODUCT IN YOUR EXISTING 
COLLECTION? 
Yes absolutely. Email us brooklynsmithy@gmail.com or dm 
@Brooklynsmithy to let us know what you are wanting. 
We welcome it!



PAYMENT METHODS AND SECURITY
We accept Paypal and Apple Pay as well as the following credit 
and debit cards:
American Express, Visa, MasterCard and Discover.
Feel comfortable shopping with us. Our website is secured using 
SSL encryption and uses PCI Compliance to secure customer 
information and all credit card details. 
We do not ever see your credit card details.  
CANCELLATIONS OF AN ORDER
We accept cancellations in the first 12 hours of an order being 
placed and will immediately start a full refund process. 
DEPOSITS FOR A CUSTOM BESPOKE DESIGN 
For custom bespoke designs we like to offer our customers the 
option of a deposit to break down the payment of your piece. 
Deposits are non refundable and are either at 25% or 50% of the 
total cost of the piece or project you have in mind. 
We will happily issue full refunds if you cancel your order within 
12 hours of it being placed. Customs are put into a queue that 
we prioritize and schedule HOURS of time for around our other 
orders to ensure that the vision is correct. We will go above and 
beyond to ensure it is exactly what you want sometimes remaking 
hours of work up to 3 times without extra charge to you. 
We calculate the full cost of a custom or estimate based on this 
process formula:: 
DESIGN X METALS USED and CURRENT MARKET VALUE X 
X HAND CARVING TIME X LABOR X CASTING and MOLD FEES 
X SHIPPING X SIZING and FINISHING.
EXCHANGES & RETURNS
WHAT ARE YOUR CONDITIONS FOR RETURNS?
We're sorry you weren't in love with your BKS.
YES we do accept returns on items purchased from our collection 
and will refund you minus the cost of a 15% restocking fee, any 
customs fees and all shipping charges. We are happy to issue a 
full refund if you cancel your order within 12 hours of placing it. 
We DO NOT issue full refunds after an order has been made and 
has been returned to us. 

Here's what to do for a return. 
Shoot us a quick email reaching out at brooklynsmithy@gmail.com 
with your order number and the products you would either like to 
exchange or return. Send your order (or what ever part of your order 
you are unhappy with) back to us with a tracking number to the 
shipping address that we provide you.
We will issue your refund immediately on receipt of the product back 
to us. If an EXCHANGE, we will begin processing immediately and 
ship back out to you using complimentary USPS Flat Rate Priority 
mail which is insured and comes with a tracking number.

We do have two exceptions for our refund process and these are as 
follows:

1. EARRINGS :: 
All earrings or jewelry for pierced parts of the body are final sale.
We will however issue a full refund if you need to cancel your order 
and do so within 12 hours of placing your order (before it has been 
processed by our team if your order is placed online). 
If you purchase from us in person, we issue a full refund on unworn 
product within the first hour after original purchase.

2. CUSTOM JEWELRY :: All custom jewelry orders that were a 
special order request are non refundable but fully exchangeable. 
We will happily exchange for collection items of equal value that do 
not include the cost of shipping.
Please reach out to us at Brooklynsmithy@gmail.com.

 
GIFT WRAPPING & GIFT NOTES
Please let us know if you are purchasing an extra special gift. 
We can include personal notes and can gift wrap upon request 
(without charge). Please email brooklynsmithy@ gmail.com if you 
require an item to be received by a certain date.
KNOW YOUR METALS

GOLD VS GOLD TONE
I WISH YOU HAD A GOLD TONE VERSION THAT IS MORE 
AFFORDABLE. DO YOU HAVE IN SOMETHING THAT IS NOT 
14K YELLOW GOLD?
Many of our pieces we also offer in Yellow Brass which is much 
more affordable than Gold. However Brass is not considered to be
a fine metal. If you are looking for a fine metal, in gold tone we 
suggest, an 18K Gold Vermeil (Sterling Silver that is plated with 2 
micron thickness of 14K or 18K Yellow Gold. It is pricier than Brass 
but less than solid 14K or 18K).

WILL BRASS GIVE ME GREEN FINGER OR TURN MY SKIN 
GREEN?
In all likelihoods, yes Brass will at some point give you a green finger.
Brass has a really beautiful vintage quality about it, a rich patina 
from oxidation against chemicals naturally occurring from your skin 
or from being exposed to moisture (such as a from a shower, being 
outside, your own sweat, perfumes, colognes etc).
Many people prefer it's rich look and feel to actual gold.
If the green-ness that can occur from this natural oxidation could 
bother you, we recommend washing with a mild soap and water 
and drying thoroughly, and purchasing a Sunshine jewelry polishing 
cloth to remove patina that rubs off on to the skin. 
We carry Sunshine cloths on our website. 

I'M ON A BUDGET AND WANT TO GET KITTED OUT. 
WHAT IS THE DIFFERENCE BETWEEN BRASS, GOLD PLATING, 
GOLD FILLED AND GOLD VERMEIL?
:: Solid Brass ::
We use Yellow Brass. It is an alloy (part Zinc and part Copper) 
making it a base metal. It has the rich look on a budget. 
It patinas which means it ages and oxidizes into a vintage look and 
feel. It's oxidation is efficiently removed by cleaning with a polishing 
cloth. We like it for its pure solidness, how it wears, and its 
affordability when gold is out of the question. It is what it is with 
Brass, and that truth is something we admire, however it is not 
hypoallergenic.

:: Gold Plating | Also known as Gold Dipping | Gold Electroplating
Less than 0.05% Pure Gold
If you've ever seen jewelry that is gold plated it looks beautiful in 
person. You buy it (because you like gold) and its a great price (or 
sometimes and often it isn't) but you figure it is gold plated - it will 
last. Not that we want to say that's completely wrong but here goes, 
WRONG. Gold plating to us is an industry trickery of electroplating 
an ultra thin layer of gold over the top of a base metal, designed to 
get you to buy a base metal that is gold toned with the customer 
believing they are buying something that is true gold and has more 
value than it is worth. 
As a standard it wears off in 3 months revealing the true base metal 
underneath which is typically a completely different color tone.
We don't personally advocate for this plating. If you suffer from 
Nickel allergies you may want to ask what the base metal of a 
product is if it is claiming to be Gold Plated.

:: Gold Filled ::
Up to 5% Pure Gold
Gold Filled is an Industry standard for gold tone jewelry that is not 
solid gold. It is still considered better quality that Gold Plating 
however it is not considered a fine metal material because of its 
base metal core.
If jewelry is Gold Filled, it has to be marked GF somewhere on 
the piece of jewelry. By weight about 1/10th of a piece of Gold Filled 
jewelry's weight is actual gold. Gold Filled wears like real gold and 
typically lasts 14 years.

:: 14K/18K/22K Gold Vermeil ::
Pronounced (Ver-May or Ver-Meal)
Gold Vermeil is a dipping or thick plating of 14K, 18K or 22K Gold 
on top of Sterling Silver (.925 -- 92.5% Pure Silver mixed with 
7.5% Copper). Unlike Gold Plating, Vermeil jewelry uses the 
layering of fine gold on top of another fine jewelry metal. 
We recommend this method if you are looking for an alternative 
to Sterling Silver but are into Gold colored jewelry.


HOW DO I CLEAN MY JEWELRY?
Lets face it, no one is saintly to remove every piece of their 
jewelry 1000% of the time to unsure it never gets dirty in some 
way shape or form. If you have kids you can pretty much forget 
it, at some point, something will make its mark.  
So here's how to clean it off.

We recommend a mild soap and warm water, (honestly Blue 
Dawn dish soap or a standard shampoo works pretty well). 
Keep in mind that you definitely have to dry your jewelry very well 
afterwards with a soft cotton cloth. Vintage teeshirts, soft cotton 
towels work well.Use paper towel only if patting dry as it can leave 
small surface scratches.
If you feel inclined, grab yourself a polishing cloth to make your 
jewelry super shiny after a clean. We like to use the Sunshine 
polishing cloths and provide them for our customers too.
They're pastel yellow, suitable for Brass, Sterling Silver, 14K-18K 
Golds and even Platinum.Just don't wash them and use until 
completely soiled and blackened.